Refund policy
MARIMIRA Return & Refund Policy (U.S. Customers)
Effective Date: [Month Day, Year]
Thank you for shopping with MARIMIRA. We value your satisfaction and strive to ensure you are happy with your purchase. If for any reason you are not completely satisfied, you may request a return or exchange under the terms outlined below.
1. Return Eligibility
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Items must be returned within 30 days of delivery.
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Products must be unused, unworn, unwashed, and in their original condition with all tags attached.
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Final sale items, gift cards, and personalized/customized products are non-returnable.
2. Return Process
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Contact our Customer Service at yihao199823@gmail.com or call +86 198 4414 9841 to initiate a return request.
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Once your return is approved, we will provide you with the return shipping instructions and address.
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You are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
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Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect your returned item.
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Shipping costs from the original order are non-refundable.
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If your item is found to be worn, damaged, or missing tags, we may refuse the refund or deduct a restocking fee.
4. Exchanges
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Exchanges are subject to product availability.
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If the item you want is unavailable, we will process a refund instead.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no extra cost to you.
6. Contact Information
MARIMIRA
Email: yihao199823@gmail.com
Phone: +86 198 4414 9841